To obtain an RA# from the Customer Solutions Center:
• Call 1-800-262-8761
• Fax 1-800-262-8760 or
• Email rarequest@gerbercoburn.com
The RA# must be clearly indicated on the outside of the return
package and a copy of the RA document must be included with
the return.
Unauthorized returns are subject to return to the customer
at the customer’s expense.
Restocking/Inspection Fees will be issued at 20% (maximum
billing $350.00 per part) for criteria detailed within this
document.
Parts Under Warranty and/or Service
Contract
The customer is responsible for obtaining the RA# from the
Customer Solutions Center within 30 days of shipment of the
part to the customer location.
The customer is responsible to return the used and unused
parts to Gerber within 30 days of RA# issuance.
If the part is not returned within 30 days of RA# issuance,
the customer will be invoiced and the parts will be subject
to a restocking /inspection fee.
If the part is not returned within 30 days of invoicing,
the part is no longer returnable and no credit will be issued.
Parts may be returned freight prepaid by Gerber.
Parts Not Under Warranty and/or
Service Contract (supported by FSE):
The FSE will be responsible for coordinating
any return to Gerber.
All returned parts by the FSE will not be subject
to the restocking fee.
Parts will be returned -freight prepaid-by Gerber.
Parts Not Under Warranty and/or
Service Contract (not supported by FSE):
The customer is responsible for obtaining the
RA# from the Customer Solutions Center within 30 days of shipment
of the part to the customer location.
The customer is responsible to return the unused
parts, at customers expense, to Gerber within 30 days of RA#
issuance.
If the part is not returned within 30 days of RA# issuance,
the part is no longer returnable and no credit will be issued.
All returned parts will be subject to the restocking/inspection
fee.
All returned parts will be subject to inspection and test
prior to issuance of credit.
Consumables and Supplies:
The customer is responsible for obtaining the
RA# from the Customer Solutions Center within 30 days of the
supplies to the customer location.
The customer is responsible to return the unused
supplies, at customers expense, to Gerber within 30 days of
RA# issuance.
If the supplies are not returned within 30 days of RA# issuance,
they are no longer returnable and no credit will be issued.
All returned supplies will be subject to the restocking/inspection
fee.
All returned supplies wiill be subject to inspection and
test prior to issuance of credit.
